Los Angeles County Metropolitan Transportation Authority (METRO) is seeking an Executive Office, Customer Experience, to provides direct assistance to the Chief Customer Experience Officer to spearhead customer experience improvements and initiatives across all agency products and services. The EO designs and leads strategic and tactical initiatives to improve the customer experience on and around the transportation system in Los Angeles County. The ideal candidate will be an innovative, flexible, and collaborative leader. As a problem solver with excellent communication, the successful candidate will have the necessary interpersonal skills to build positive working relationships with staff, department heads, leadership, and other stakeholders. The successful candidate will be a team builder and collaborator, someone willing to be in the trenches with the team doing the work, curious and willing to keep learning, tech savvy, and passionate about the work they are doing. A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position, Bachelor’s Degree in Public Administration, Business Administration or a related field and Eight years of relevant senior management level experience leading a department in a customer-focused environment.