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Assistant Director - Customer & Employee Experience
City of Austin, TX

The City of Austin, TX is seeking a transformational, progressive and empowering Assistant Director of Customer & Employee Experience in the Development Services Department (DSD). The City seeks a professional who will bring to the table a track record of innovative, high-level leadership, and excellent employee engagement to be a servant leader of this diverse and high-functioning Department. The Assistant Director of Customer & Employee Experience needs to be a collaborative leader who is skilled at building relationships and teams, as this person will work across the City of Austin organization enterprise and with external stakeholders. The ideal candidate will have a history of customer service excellence and show appreciation for the multitude and diversity of communities, perspectives, and values that exist in Austin.

Minimum Qualifications:

  • Graduation with a Bachelor’s degree from an accredited college or university with major course work in Business Administration, Public Administration, Urban Planning, and Engineering or in a field related to the job, plus six (6) years of related experience in the environmental field, public or business administration, four (4) years of which were in a managerial capacity.
  • Master’s degree may substitute for experience up to a maximum of two (2) years
  • Valid Texas Class C Driver License
  • Experience in Human Resources and Finance a plus

Location: Austin, Texas
Salary: Commensurate with the market
Final filing date: November 29, 2019


Please make sure to have your Resume, Cover Letter, and List of References ready for upload before you start the application process. One combined document that includes all three items is preferred.